PRIVACY POLICY
Last updated: May 24, 2026
Sure Vendors ("we", "our", or "us") operates the Sure Vendors web application (the "Service"). This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our Service. By using Sure Vendors, you agree to the practices described in this policy.
1. INFORMATION WE COLLECT
1.1 Account Information
When you register, we collect your full name, email address, and a hashed password. You may optionally provide a phone number used for WhatsApp integration within the Service.
1.2 Business and Transaction Data
To provide the core features of the Service, we collect the sales records, customer names and phone numbers, product details, order amounts, payment statuses, expense records, and debt records that you enter. This data belongs to you and is used solely to power your account.
1.3 Shop and Public Profile Data
If you activate your public vendor shop, information you provide — including your shop name, shop bio, WhatsApp number, and product listings — will be publicly visible on your shop page. You control what you publish.
1.4 Payment Information
Subscription and service fee payments are processed by Paystack, a PCI-DSS compliant third-party payment processor. We do not store your card details. We receive a payment confirmation, transaction reference, and the amount paid from Paystack.
1.5 Referral and Earnings Data
If you participate in the referral programme, we store your unique referral code, referral relationships, commission amounts earned, and any payout request details you submit, including your bank account information for earnings withdrawals.
1.6 Crowdfunding Data
If you create a crowdfunding campaign, campaign details you provide — including your business name, location, financial situation, and campaign description — may be publicly visible. Supporter contributions are linked to campaign totals and we process supporter payments through Paystack on your behalf.
1.7 Sales Booster Data
If you use the Sales Booster feature, we collect your campaign preferences, budget settings, duration, and payment confirmation for the booster service fee.
1.8 Usage Data
We automatically collect technical information including your IP address, browser type, device type, pages visited, and session timestamps. This data is used to maintain security and improve performance.
2. HOW WE USE YOUR INFORMATION
We use the information we collect to:
- Create and manage your account and authenticate your identity
- Provide, operate, and improve all features of the Service (order recording, debt tracking, expense management, WhatsApp tools, PDF reports, public shop, broadcasts, referrals, crowdfunding, and sales booster)
- Process subscription payments and service fees through Paystack
- Send transactional emails including welcome messages, payment confirmations, and subscription renewal reminders
- Process referral commission payouts and crowdfunding withdrawal requests to your bank account
- Display your public vendor shop to visitors when you have activated it
- Generate your PDF sales and expense reports
- Provide customer support and respond to your enquiries
- Detect, investigate, and prevent fraudulent or abusive use of the Service
- Comply with applicable laws and regulations in Nigeria
3. HOW WE SHARE YOUR INFORMATION
3.1 We do not sell, rent, or trade your personal information to any third party for marketing purposes.
3.2 We share data only with the following categories of service providers, strictly to operate the Service:
- Paystack: for payment processing (subscription fees, booster fees, crowdfunding contributions)
- Email delivery providers: to send transactional emails (welcome, upgrade confirmation, expiry reminders)
- Hosting and infrastructure providers: to store and serve your data securely
3.3 Public shop listings, crowdfunding campaign details, and product information you choose to publish are visible to any visitor to the relevant public pages.
3.4 We may disclose information if required by law, court order, or government authority in Nigeria, or to protect the rights, property, and safety of Sure Vendors, its users, or the public.
4. DATA STORAGE AND SECURITY
4.1 Your data is stored on servers in compliance with Nigerian data protection principles. We use HTTPS encryption for all data in transit and apply industry-standard security practices to data at rest.
4.2 Access to your account data is restricted to your own authenticated session. Administrators access data only to resolve technical issues or respond to legal obligations.
4.3 While we implement reasonable safeguards, no system is completely secure. You are responsible for keeping your password confidential and for notifying us immediately of any suspected unauthorised access.
5. COOKIES AND LOCAL STORAGE
5.1 We use session cookies to maintain your authenticated session across page loads.
5.2 We use browser localStorage to remember your dark mode preference and PWA installation state.
5.3 We do not use third-party advertising cookies or tracking pixels.
5.4 You can clear cookies and local storage through your browser settings, which will log you out.
6. YOUR RIGHTS AND CHOICES
6.1 Access and Correction: You may view and update your account name, email, and phone number at any time from your profile settings page.
6.2 Account Deletion: You may delete your account from the profile page. Deletion permanently removes your personal data and all associated business records within 30 days, except where retention is required by law or for legitimate fraud prevention.
6.3 Data Portability: You may export your sales data as a PDF report at any time from your dashboard.
6.4 Withdrawal of Consent: You may stop using the Service and request deletion of your account at any time. This does not affect the lawfulness of any data processing that occurred prior to withdrawal.
6.5 Objections: If you believe we are processing your data in a manner inconsistent with this policy, please contact us. We will investigate and respond within a reasonable time.
7. DATA RETENTION
7.1 We retain your account and business data for as long as your account remains active or as necessary to provide the Service.
7.2 Following account deletion, personal data is removed within 30 days. Anonymised or aggregated statistical data may be retained indefinitely.
7.3 Transaction records (payment references, amounts, dates) may be retained for up to 7 years for financial audit and legal compliance purposes, in accordance with Nigerian financial regulations.
8. CHILDREN'S PRIVACY
The Service is intended for use by adults operating businesses. We do not knowingly collect personal information from individuals under 18 years of age. If we become aware that a minor has created an account, we will terminate that account promptly.
9. THIRD-PARTY LINKS
The Service may contain links to external websites, including WhatsApp (wa.me links). We are not responsible for the privacy practices of those third-party services. We encourage you to review their privacy policies before sharing any personal information with them.
10. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date at the top and, where appropriate, notify registered users by email. Continued use of the Service after such changes constitutes your acceptance of the updated policy.
11. NIGERIAN DATA PROTECTION
We are committed to compliance with the Nigeria Data Protection Act 2023 (NDPA) and the Nigeria Data Protection Regulation (NDPR). We process your data lawfully, fairly, and transparently, and only for the purposes described in this policy.
12. CONTACT
For any privacy-related questions, requests, or complaints, please contact our data team at:
Email: hi@surevendors.com
WhatsApp Support: Available via the support button in your dashboard
We will respond to all requests within a reasonable timeframe, typically within 5 business days.